Shipping policy
Thank you for shopping with us. We are committed to processing and delivering your order as efficiently as possible. Please review our shipping information below.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may be processed on the next business day.
During holidays, promotions, or periods of high order volume, processing times may be slightly longer.
Shipping Times
Estimated delivery times after your order has been processed are:
- United States: 5–12 business days
- International Orders: 7–20 business days
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, weather conditions, or other circumstances outside our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.
Please allow up to 2–5 business days for tracking information to update after shipment.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
We are not responsible for packages delivered to an incorrect address provided by the customer.
Delayed Packages
Occasionally, packages may experience delays due to shipping carriers, customs, weather, holidays, or other circumstances beyond our control.
If your order is significantly delayed, please contact us and we will do our best to assist you with tracking the shipment.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please:
- Check around your property and mailbox.
- Ask household members or neighbors if they accepted the package.
- Contact the shipping carrier for additional delivery information.
- Contact our customer support team if you still cannot locate the package.
We will assist you in investigating the shipment whenever possible.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photos of the damaged product and packaging.
We will review the issue and provide an appropriate resolution in accordance with our refund and return policies.
International Orders, Customs & Duties
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.
Customs procedures may also cause additional delivery delays.
Multiple Packages
In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one package or tracking number.
Contact Us
If you have any questions regarding your shipment or order, please contact our customer support team through the contact information provided on our website.
Please include your order number when contacting us so we can assist you more efficiently